If you change the computer or computer components or if you reinstall the computer’s operating system, then a new product installation is required. In cases like this, you have two options how to move your License to your new or reformatted PC:
To automatically return your current activation by uninstalling iMindQ® and choosing YES in the License Deactivation dialog. With this, the activation will be returned to your License info and will become available again for your new/reinstalled PC.
Note that deactivation requires an active internet connection and no firewall or proxy that can prevent the communication.
In additional cases, you should contact our Customer Service representatives on the contact phone provided above and explain the reason for the reinstallation of the viewer. After that, you will get a new confirmation ID which will activate your version of iMindQ®.