CUSTOMER REVIEW: DR. JOOST VAN BOESCHOTEN
Improved Communication and Resolved Conflicts in Business Relationships
Dr. Joost van Boeschoten is a Principal Consultant at Contrasticon B.V., a consulting firm based in the Netherlands, specializing in inter-company collaboration between IT customers and suppliers. Contrasticon B.V. helps customers and suppliers of IT services realizing successful collaboration, at consecutive phases in the life cycle of a customer/supplier relationship, such as:
- At the start of a new relationship, by making fundamental choices and implementation of appropriate collaboration mechanisms and behavior;
- Ongoing; care & cure through IT Conflict Prevention;
- When results stay behind expectations; by analysis and corrective interventions;
- If friction and conflict arises; conflict resolution and mediation.
The Problem
The Solution
Using iMindQ mind mapping software as a facilitation tool helps a great deal to get a grip on conflicts between parties. A skilled mediator leads the conversation and negotiation between parties while building a mind map containing the main messages and insights from the discussion. The mind map is projected on a large screen behind the mediator, as the focal point for all participants, who actively engage in creating the mind map as a shared image of the conflict. Working within a template the conversation progresses in a natural manner from issues and concerns, through understanding problems and root causes, to solutions and agreement. iMindQ is used to establish solid mind mapping results by providing the following benefits:
- Mind mapping is a self-documenting process; parties receive intermediate mind maps as a confidential record of the session;
- Very strong editing options and export to Word or PowerPoint (important for quick transition to agreements);
- Convenient whiteboard space to use aside from the mind mapping space, to create free-format diagrams supporting the main structured analysis.
![](https://www.imindq.com/wp-content/uploads/2021/07/contrasticon_mind_map-768x339.png)
The Outcome
Contrasticon B.V. regularly provides greater resolutions to conflicts with business clients by using iMindQ and mind mapping through the following key benefits:
- Improved communication
- Simplified presentation of complex information
- Transparent and fair process
- Fast, cost efficient conflict resolution
- Solid outcome, accepted by all parties
- Repaired business relationship and solid settlement