Dr. Joost van Boeschoten is a Principal Consultant at Contrasticon B.V., a consulting firm based in the Netherlands, specializing in inter-company collaboration between IT customers and suppliers. Contrasticon B.V. helps customers and suppliers of IT services realizing successful collaboration, at consecutive phases in the life cycle of a customer/supplier relationship, such as: At the start of a new relationship, by making fundamental choices and implementation of appropriate collaboration mechanisms and behavior; Ongoing; care & cure through IT Conflict Prevention; When results stay behind expectations; by analysis and corrective interventions; If friction and conflict arises; conflict resolution and mediation.